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Search titles only. RobWin closed account. I always figure if a casino cannot treat the high rollers well, what will it do us poor little fish? InterCasino I'll get all your opinions on it later really screwed up bad I know this will surprise some of you as they have a really good rep. Golden Palace came good and paid all winnings after a few months. Unfortunately, the casino made things worse by seeming to invent obstacles, rather than just tell the truth. JavaScript is disabled. Player threatens to charge back, but casino doesn't believe they are serious, but lockes the account as a matter of routine casinos WILL LOCK an account at the mere mention of "chargeback". I say I have no interest in playing Slots but thanks all the same. For me, that's good game. Despite the serious consequenses of a chargeback actually going through, the casino management felt it was OK to be laid back, and not communicate with the player, leaving the player to tkink this was the deadlock situation, and that the chargeback threat might as well go ahead. Please do post the chat transcripts. Casinos with these withdrawal limits are NOT suitable for high rollers, but there are plenty who are more than happy to accomodate this level of play. But after not keeping the 5k deal, the CS laughing at you for wanting to cash out after never having played and then finding your account locked Can't say I blame you. You do not have permission to view link Log in or register now. I Hope Mark will post a response from Rome Casino. To be honest, I can understand Rome casino getting the jitters about this. Joined Apr 24, Location A Vault! Honestly, I just cannot see this casino lasting. This openly contemptuous treatment of you shows that at this stage they did NOT believe you were the whale you said you were, but perhaps a "advantage player" who had manipulated their way to getting a VERY generous bonus offer. Joined Oct 22, Location Buckeye Nation. Jasminebed Game old gal. I have screenshots, emailed chat transcripts, the works. Groups Public Events. You would not likely to suffer at casinos you currently play at, but for new ones, you might have a struggle convincing them the chargeback was legitimate.{/INSERTKEYS}{/PARAGRAPH} This story, extraordinary as it is, follows a trend where chat staff try to entice players with special "off the record" bonus offers. New posts. I'm a gal On a poker forum, I would ruthlessly crush the below post - but as I'm both "new" here and see that you are a well-respected, valuable contributor to CM Forum, I'll treat your post with the respect that YOU deserve as opposed to the respect your post does. A chargeback request will reveal to mastercard that these have all been gambling transactions, and they might start looking for ways to block them, perhaps by expelling the processor responsible. Now, YOU know how much you play, and casinos you already play at know this, but a NEW casino is faced with taking your word for it. It's kind of a pity, because seriously, that was some pretty slick software they were using. Media New media New comments Search media. I'd better stay away from that casino lol - sigh. Search Advanced search…. I just can't. Log in. Scooter said:. WOW This has got the be the weirdest and funniest post next to the "self" post I have ever read. In all fairness, maybe elements of it were industry-beating. I doubt also that the chat manager had the authority to offer a deal over the weekly withdrawal limits. I refer to Rome getting the "jitters" because they are faced with what looks like a "too good to be true" situation. Last edited: Jun 11, Joined Mar 10, Location Pennsylvania. That sounds good. In most cases a charge back is a very serious matter and usually a black mark against the player. Where Rome failed was GREED they took the bait , it seems the manager in chat thought they had caught a huge whale, and wanted to ensure they got some of that action - the prospect of THEM receiving that level of loss to the house, so of course they went into "however ridiculous the request, say YES! I could bust my net worth over a few drunken days. It's run by incompetence, staffed by rude, unprofessional, lying staff - and just an overall mess from top to bottom. Scooter, I am soooo glad you shared this with us. Joined Mar 13, Location Ontario. Joined Jun 3, Location Hell on Earth. Tells me if I deposit 5k, they'll give me 10k to play with. After the initial offer by lower management, it seems security cannot bring itself to accept that a whale of your calibre would EVER want to play at little old Rome casino. Will post the whole mess if anyone is interested, but the core story is: - after seeing them on casino. Moneybookers was displayed, but was NOT available, now at this point the PLAYER gets the jitters, thinking this is simply bullshine, and that Moneybookers IS really available, but the casino says it isn't so as to buy time. Best regards, Johnny Security Department Representative www. For a better experience, please enable JavaScript in your browser before proceeding. I can't blame you for the chargeback, I'd even cancel that card and request a new number. In doing so, it seems some resort to deception, or as in this case, exceed their authority, with the result that the deal is reneged upon in the eyes of the player. Thanks for your concern. Or raise their fees even higher to the point of pure pain. The incompetence shown at the point of contact with you, the customer, meant you SAW all of this, and were given bullshit excuses, inconsistent advice, and deals struck were reneged upon. If I had money in there, I'd get it out now. They'll fail - I can't see any future for them. Holy crap - I haven't quite yet seen such obscure, unprofessional and illogical behaviour from a casino manager on chat. Members iGaming Reps Registered members Current visitors. {PARAGRAPH}{INSERTKEYS}Submit Complaint. Status Not open for further replies. Search forums. Oh god. Best part: Scooter69 headache pwned. It looks like you scooter were angling for a big bonus offer by frequently referring to your stats at other casinos. I've been ripped off by casinos only 4 times in my life - out of hundreds and hundreds of sessions at god knows how many casinos hundreds of casinos and poker rooms with only 4 rip-offs is pretty impressive for the online gaming industry imo. Post those chat transcripts if you can. Worse, after saying it was OK to accept a 5K deposit, they then said 3K was too much. Play Responsibly. I received no response to my reply for hrs, at which point I tried to login and account was locked. Starts telling me how much he "loves me" in chat, calling me "dear" over and over, saying how much we would have fun together - stuff like that. Joined Oct 14, Location United Kingdom. Do you have the chat transcripts? I've always read in terms in conditions that you must not have made any chargebacks, but I would think in this kind of case, another casino would be happy to have your business, given that you have truly valid reasons for your action. The fact that they blocked further deposits, and sent your documents for extra special scrutiny, makes it look as though they had already decided you were unlikely to be what you said you were, and would rather NOT give you the bonus at the time itself unusual behaviour. For what it's worth. If we pulled something like this, our payment processor would have dropped us for sure - I'm certain of it. Making an unauthorised offer meant that when it came to crediting the bonus, they could not. Welcome to the forum. As for 12x WR on 10K cashable bonus with Video Poker allowed - I just can't believe it, the casino would be giving money away. Log in Register. I believe "Mark" is the Manager RobWin said:. Welcome Scooter What a strange story, kinda goes along with with some other stories I have heard about Rome Casino. Joined Jun 2, Location Perennial Traveler. They probably assumed you were using a stolen card, funds, etc, or were "laundering" the funds, so as far as security were concerned, you were guilty of something UNTIL they had done all their checks. Even if this part had gone well, and scooter had deposited the full 5K, and got the 10K without argument, there would STILL have been a whole lot of grief had he gone on to make that K cash-out. It just got stranger and stranger. Just to round out the package I guess, here is the email they sent me telling me my docs were all certified. Later, higher management start getting all "nice and cuddly", and say the staff member that made the unauthorised offer got fired, and also warned that going ahead with a chargeback will create problems at other casinos - this is actually TRUE, as ALL casinos that use that processor will have the player blacklisted.